Refund policy

Returns
You can return a bag within 14 days of delivery, for any reason. To be eligible, the bag must be unused and unworn, in the same condition you received it, with all tags attached and in its original packaging, together with proof of purchase.

To start a return, email us at info@ahmayla.com within those 14 days and we will send you the return address. Items sent back without contacting us first will not be accepted.

Return shipping
Return shipping costs are paid by the customer, unless the item arrived faulty, damaged or not as ordered. We recommend a tracked service, as we cannot refund parcels that do not reach us.

Condition of returned items
All returns are inspected on arrival. If a bag shows signs of use, wear, marks, odours or missing tags beyond what is necessary to examine it, we may reduce the refund to reflect the loss in value, or decline the return if the bag can no longer be sold.

Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged or if you received the wrong item. We will put it right at no cost to you.

Non-returnable items
Custom or personalised items and gift cards cannot be returned.

Refunds
Once your return has been received and inspected, we will confirm by email whether the refund is approved. Approved refunds, covering the item price and the original standard shipping charge, are made to your original payment method within 14 days. Your bank or card issuer may take additional time to post the refund.

Exchanges
To exchange an item, return the one you have and place a new order once the return is accepted.

This policy does not affect your statutory rights.

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